14/8/20
For Your Information
To ensure our team and our guests are safe during this time, below is useful information and details of safety measures in place to ensure that your stay at Elm Tree Farm is a safe and enjoyable one.
We operate an express check-in and check-out, and all payment is taken on line. If you have any questions or concerns during check-in or after, please call the duty manager
High touch area cleaning has been heightened, this includes; switches and electronic controls; all door handles and knobs; remote controls; bed and bedding; hard surfaces; kettles, glassware, and all kitchen implements. All room keys will be cleaned between guest stays. Please maintain social distancing and use hand gels provided. If medical attention is required please call 111.
Housekeeping is not available during your stay unless on request or to fix a reported maintenance issue, a member of staff will only enter a cottage on the guests request. If a member of staff is requested to enter a cottage whilst the unit is occupied, the team member will be wearing PPE and the guest will be asked to open all the windows and vacate the cottage so social distancing can be maintained.
As a recommendation, any guest who has displayed the following symptoms a; Cough, Fever, Breathlessness, Sore Throat, Headaches within the last 14 days should be recommended to reschedule their visit until they and their household members have been cleared of symptoms by 14 days, unless these symptoms are due to pre- existing medical conditions. The hotel reserves the right to refuse entry and or cancel reservation if the guest displays such symptoms on arrival for the security and protection of its guests and team members.
We have invested in a Sanitising Machine, which we will be using for every change of customer.
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Please be rest assured that your stay with us with be a welcoming, enjoyable and a safe one.
